The Conditions Behind Your Account
Open your account and the rules we hold ourselves to sit on this page — how your balance moves, how a JazzCash or Easypaisa transfer clears, and what...
Where These Conditions Apply
These conditions apply wherever you open an account with us and local law permits, and small parts of them shift by supported region. If you play from Pakistan, your JazzCash, Easypaisa, SadaPay and Raast transfers still follow the rules your wallet or bank sets, while our own conditions govern your ethereum casino balance, game rounds and withdrawals. Where local law does not
permit a product, we switch it off for that region instead of bending the wording. We keep one set of account conditions for everyone, with a regional annex sitting under it, and nothing here overrides a law you are already bound by. Open your account and you accept both layers, so spare a few minutes for the paragraphs below before you add
funds.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
How to Ask About a Clause
If a clause here puzzles you, ask us before you act on it rather than after. Our desk answers questions on account closures, disputed rounds and withdrawal holds, and we point to the exact paragraph we relied on. Live chat, email and WhatsApp reach the same team through Pakistan hours, and no question is too small.
Live Chat Desk
Chat opens inside your account and stays open while you play, so you can quote a clause number and get a reply in the same session. Pakistan mornings are our quietest stretch.
Email and Tickets
Longer disputes belong in writing. Send the clause you are citing, your account email and any JazzCash, Easypaisa, SadaPay or Raast reference, and we reply with a written position you can keep.
WhatsApp Line
For a quick check on account status or a stuck withdrawal, our WhatsApp line takes screenshots and voice notes. Complex cases move to the email desk with a ticket number.
Who Writes and Checks These Terms
The people who run the lobby, the payments desk and the risk team draft these conditions, and we test each clause against how the platform behaves before publishing it. When a rule...
Plain Wording
We draft clauses in the English you actually read, without stacked legal jargon. Where a term needs a precise meaning, we define it once and keep using that definition.
Dated Edits
Every amendment carries a date and a short line on what changed. Skim the changelog at the foot of this page to see whether a clause moved this quarter.
Version You Accepted
Your account stores a snapshot of the conditions in force on the day you joined. Older wording stays readable to you after a rewrite, which settles most arguments before they begin.
Local Rules First
Wallet and bank rules for JazzCash, Easypaisa, SadaPay, Raast and NayaPay sit above ours for the transfer itself. Our conditions pick up once funds land in your balance.
Security Clauses
Two-step login, session timeouts and one-account rules sit in these conditions, not on a side page. Breaching them is what usually triggers a hold, so read that clause twice.
Escalation Route
If a first reply does not settle a dispute over wording, ask for the complaint desk and a reference number. That reference travels with the case until it closes.
How This Page Fits the Others
These conditions sit at the centre of a small set of policy pages, and we keep the wording consistent so you never get two different answers to one...
| Terms & Conditions | This page carries the master definitions, the account rules and the dispute route. Every sibling policy page borrows wording from here instead of drafting separate definitions of a term. |
|---|---|
| Privacy Policy | Sits beside these conditions and covers which account data we hold, why a payment reference is stored, and how long records stay after you close. Both pages share one retention schedule. |
| Withdrawal Conditions | Sets out verification steps, cut-off times and how a Raast or Easypaisa payout is returned to you. It expands a clause on this page rather than replacing it. |
| Account Security Policy | Covers login rules, device limits and what follows a failed verification. Read it alongside the security clause here, since we enforce the two as one set. It never softens this page. |
| Promotional Conditions | Explains entry rules, qualifying rounds and expiry dates on anything running on the promo board. Where it stays silent, the general conditions here take over. Same definitions, same dispute route. |
| Sportsbook Rules | Carries market settlement, void bet handling and deadline wording for every competition we price. It attaches to this page as an annex, binding once a bet is placed. |
| Live Casino Rules | Sets table conduct, disconnection handling and how a dropped stream round gets looked into. Same clause numbering as here, so a reference points to one rule. Both bind together. |
Layout of These Conditions
We laid this page out so you can find the rule you need without reading every line of it. Numbered clauses run down the middle, plain-English lead-ins sit...